Terms of Service

These Terms of Service ("Terms") govern your engagement of services provided by OzPro, a trading brand of OzPro Business Partners Pty Ltd ("we", "us" or "our"). By contacting us, booking a consultation, or engaging our services, you ("you" or "the client") agree to be bound by these Terms.

OzPro is a premium Australian business support company providing virtual administration, AI-powered business support, website development, CRM implementation, workflow automation, business systems and digital business solutions. These Terms outline the agreement between you and OzPro regarding the services we provide.

OzPro provides business support services tailored to the needs of each client. Our services may include, but are not limited to:

• Virtual administration and business support.
• AI-powered business support and automation.
• Website development, design and maintenance.
• CRM implementation and management.
• Workflow automation and process optimisation.
• Business systems and digital business solutions.
• Ongoing dedicated business support under our weekly subscription service.

The specific services to be provided to you will be outlined in a separate proposal, service agreement or written confirmation. Where there is any inconsistency between these Terms and a specific written agreement, the written agreement will prevail to the extent of the inconsistency.

Payment for services is generally required before work commences unless otherwise agreed in writing. Acceptable payment methods include:

• Visa
• Mastercard
• PayPal
• Direct Deposit (EFT)

Ongoing monthly services are billed according to the agreed subscription or service schedule. Subscription services continue until cancelled by either party in accordance with the cancellation terms outlined in your service agreement or subscription confirmation.

One-time project fees are payable as outlined in your proposal or service agreement. Invoices are issued in Australian Dollars (AUD) unless otherwise agreed. Some projects may include optional third-party costs such as hosting, domains, software subscriptions or platform licensing. These are always discussed and approved before commencement.

Where you engage OzPro for ongoing weekly or monthly support, the following applies unless otherwise agreed in writing:

• Subscription services are billed in advance on a recurring schedule (weekly or monthly) as agreed.
• Hours allocated under your subscription are specific to each billing period and do not automatically roll over.
• You may upgrade or scale down your subscription with reasonable notice, subject to your service agreement.
• Subscription services may be cancelled by providing notice as outlined in your service agreement or, where not specified, with a minimum of fourteen (14) days' notice before the next billing date.
• Fees for the current billing period are non-refundable except where required by law.

To enable us to deliver our services effectively, you agree to:

• Provide accurate and timely information, access and materials required for us to perform the agreed services.
• Ensure you have the necessary rights and permissions for any content, data or materials you provide to us.
• Respond to reasonable requests for information, feedback or approvals in a timely manner.
• Maintain the security of your own accounts, passwords and systems where we are not expressly engaged to manage them.
• Notify us promptly of any changes that may affect the services being provided.
• Make payments in accordance with the agreed terms and schedule.

Delays in receiving information, access or approvals from you may impact service delivery timelines. OzPro is not responsible for delays or issues arising from incomplete or inaccurate information provided by the client.

We respect the confidentiality of your business information. OzPro will not disclose, share or use your confidential information for any purpose other than providing the agreed services, except where required by law or with your prior written consent.

You agree to maintain the confidentiality of any proprietary information, processes or materials shared with you in the course of our engagement that are not otherwise publicly available.

You retain full ownership of all business content, data, branding, materials and intellectual property that you provide to OzPro in connection with our services. This includes any content created specifically for your business as part of an agreed deliverable, such as website content, marketing materials or customer data.

OzPro retains ownership of its proprietary systems, templates, workflows, internal processes, methodologies, tools and software developed independently of or prior to your engagement, unless otherwise agreed in writing. This includes our internal frameworks, automation templates, system configurations and operational processes that form part of how we deliver our services.

Where OzPro develops custom software, applications or systems specifically for your business under a separate written agreement, the ownership and licensing of that work will be addressed in the relevant agreement.

To the fullest extent permitted by law, OzPro's liability for any claim arising out of or in connection with our services is limited to the amount paid by you for the specific service giving rise to the claim, or the amount payable under your service agreement, whichever is less.

OzPro is not liable for any indirect, incidental, special or consequential damages, including loss of revenue, loss of profits, loss of business or loss of opportunity, except where liability cannot be excluded by law.

We provide our services with reasonable skill and care. However, we do not guarantee specific business outcomes, results or performance, as these depend on factors outside our control, including market conditions, client decisions and third-party platforms.

In delivering our services, we may use or recommend third-party platforms and tools, including CRM systems, scheduling software, payment processors, hosting providers and other business software. While we select providers that meet appropriate standards, we are not responsible for the performance, availability or practices of third-party services, and their use is subject to their own terms and policies.

We may update or amend these Terms from time to time to reflect changes in our services, operations or legal requirements. Updated versions will be published on our website with a revised "last updated" date. Your continued engagement of our services after any changes constitutes acceptance of the updated Terms.

Either party may terminate services in accordance with the terms outlined in the applicable service agreement. We reserve the right to suspend or terminate services immediately if you breach these Terms, fail to make payment as agreed, or engage in conduct that we reasonably consider to be unlawful, harmful or inconsistent with the proper provision of our services.

Upon termination, you remain responsible for payment of any fees owed for services already provided up to the date of termination, and we will return or transition any client-owned materials as reasonably required.

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms constitute the entire agreement between you and OzPro regarding the matters addressed herein, except as supplemented by a separate written service agreement.