Privacy Policy

OzPro ("we", "us" or "our") is a trading brand of OzPro Business Partners Pty Ltd. We are an Australian business support company providing virtual administration, AI-powered business support, website development, CRM implementation, workflow automation, business systems and digital business solutions.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at ozpro.now, contact us, book a strategy call, or engage our services. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information that is necessary for us to provide our services and respond to your enquiries. The types of information we may collect include:

• Contact details such as your name, email address, phone number and business name.
• Information you provide through our website contact forms, booking requests and email enquiries.
• Business information relevant to the services you are interested in, such as your industry, current systems and support requirements.
• Communications between you and OzPro, including emails, messages and call notes.
• Billing information necessary to process payments and issue invoices.
• Website usage data collected through cookies and analytics, including IP address, browser type, device information and pages visited.

You are not legally required to provide us with personal information, however some information is necessary for us to respond to your enquiry or deliver our services. If you choose not to provide required information, we may not be able to provide certain services or respond to your request.

We collect personal information directly from you when you:

• Submit a contact form or booking request on our website.
• Email us or otherwise communicate with us directly.
• Engage our services and provide business information during onboarding.
• Interact with our website, where limited technical data is collected automatically through cookies and analytics.

We use your personal information for the following purposes:

• Responding to your enquiries and providing information about our services.
• Scheduling and conducting strategy calls and consultations.
• Delivering the services you have engaged us to provide, including virtual administration, AI-powered support, website development, CRM implementation, workflow automation and related business systems.
• Processing payments and issuing invoices.
• Managing our client relationships and maintaining accurate records.
• Improving our website, services and client experience.
• Complying with our legal and regulatory obligations.

We do not sell, rent or share your personal information with unrelated third parties for marketing purposes. We only share information with trusted third-party service providers who help us deliver our services, and only where necessary for them to perform their functions on our behalf.

These providers may include:

• CRM systems used to manage client relationships and lead tracking.
• Scheduling and booking software used to arrange calls and appointments.
• Payment processors used to securely handle transactions.
• Cloud storage and document management platforms.
• Website hosting and content delivery providers.
• Email and communication platforms.
• Analytics providers, including services such as Google Analytics.
• Other business software and tools used to deliver our digital business solutions.

These providers may store or process information on our behalf in accordance with their own privacy policies and terms. We select providers that demonstrate appropriate security and data handling practices, and we only share the minimum information necessary for them to perform their function.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use secure cloud-based systems, access controls and encryption where appropriate to safeguard your information.

While we strive to protect your personal information, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously review and improve our practices to protect your information.

Our website may use cookies and similar technologies to improve your browsing experience and collect analytics data. Cookies are small files stored on your device that help us understand how visitors use our website.

We may use analytics services, including services such as Google Analytics, to collect information about your website usage, including pages visited, time spent on the site, browser type, device information and general geographic location. This data is used in aggregate form to improve our website and is not used to identify you personally.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain accurate records and comply with legal obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete or out of date. To make a request, please contact us at hello@ozpro.now.

If you have a concern about how we have handled your personal information, or if you believe we have not complied with the Australian Privacy Principles, please contact us at hello@ozpro.now. We take privacy concerns seriously and will endeavour to resolve any issues promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Updated versions will be published on our website with a revised "last updated" date. We encourage you to review this policy periodically.